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Data Integration : Time Tracking of Contact Center agents
Business Problem
- Track time spent by contact center agents at project and task level.
- Need to consolidate data from multiple 3rd party applications like PureInsight, In flow, Workday etc.
- Complex business rules.
- Data Needs to be ingested, cleansed and transformed.
Solution
Key Features
- Greenfield data lake implementation.
- Implemented data pipelines to ingest from multiple sources.
- Ingested data transformed based on specified business rules.AWS, Spark, Airflow.
Outcome
Key Features
- Scalable, on time, automated and accurate processing of data.
- Solution Architecture based on latest technologies.
- Deployed on the cloud.
